Today marks the release of VersaDoc, a new real-time AI knowledge assistant from Qaitbay designed to streamline customer interactions. The software enables agents to quickly retrieve information from large volumes of complex data using generative AI. By doing so, Qaitbay aims to reduce handling times and the risk of errors, creating a more efficient and professional work environment.
Qaitbay is a specialized AI brand within CIMSOLUTIONS, an organization with a 30-year legacy in IT and data science. With a multidisciplinary team of 600 professionals, the company focuses on making complex information reliable and usable for their clients. Their approach ensures that AI solutions are grounded in practical, real-world application across various industry sectors.
A significant challenge in modern customer service is the time wasted searching for information across outdated or disconnected documentation. Research has shown that this search time can consume up to 30 percent of an agent’s shift, leading to inconsistent answers. VersaDoc creates a secure knowledge layer, allowing AI to provide verified support instantly while preserving the personal nature of the conversation.
The introduction of VersaDoc addresses a major pain point for organizations facing staff shortages and rising costs. By improving the speed and reliability of information retrieval, the software helps contact centers meet the growing demand for 24/7 service. Furthermore, it gives managers the tools they need to ensure that all customer interactions meet organizational quality standards.
The long-term outlook for the service sector involves a deeper integration of AI to handle the increasing complexity of data management. Qaitbay’s VersaDoc provides a blueprint for how companies can use generative AI to enhance human expertise responsibly. This innovation is expected to significantly improve the workplace experience for both service professionals and their customers.
Oliver Talens Qaitbay [email protected]
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